Term and Conditions
GENERAL ONLINE SALES CONTITIONS
These general terms and conditions of sale govern the distance contracts stipulated between LIBELLA srl, based in Frosinone in Piazza San Tommaso D'Aquino, 1 - VAT: 03037540600, and the CLIENT by accessing the CLIENT to the website www.cbdworld.it
All the content of the site is owned by LIBELLA Srl and all rights to images, texts and photos are reserved.
These general conditions of sale may be updated or modified by LIBELLA Srl; any changes and additions will be valid from the date of communication to the public through publication on the website and will apply to sales made from that date.
By completing the purchase process, the CUSTOMER declares to accept, and in fact accept, these general conditions of sale.
ONLINE SALES CONTRACT - DEFINITION
The term "online sales contract" refers to the distance sale contract relating to movable goods provided by LIBELLA srl, with registered office in Frosinone in Piazza San Tommaso D'Aquino, 1 - VAT: 03037540600, stipulated with the consumer ("CLIENT") using the technology of the internet network both for communication and for the conclusion of the contract.
The CUSTOMER covers the status of consumer, meaning a physical person who makes the purchase for purposes not related to the commercial or professional activity carried out and, therefore, the conditions of this contract only concern the CUSTOMER-consumer and will be governed by D. Lgs. N.206 of 06 September 2005 (www.codiceconsumo.it).
OBJECT OF THE CONTRACT
With the present contract, respectively, LIBELLA srl sells and the CUSTOMER remotely acquires the movable goods described, in a clear and unambiguous way, in the pages of the website www.cbdworld.it
METHOD OF PURCHASE AND CONCLUSION OF THE CONTRACT
To purchase the chosen product, the CLIENT must declare to be of age by filling out the personal data entry form, must also add the chosen product in the virtual cart, and complete the procedure by following the instructions in the various steps. You will have the possibility to access your account or register or alternatively continue and conclude the purchase as a guest without registering, indicate the most suitable means of delivery and decide the payment method among those available. After accepting the conditions to complete the purchase, the order must be submitted, and only at this point will the purchase contract be concluded.
LIBELLA srl once received the purchase order from the CUSTOMER, will send an e-mail confirming the order summary data.
SALE PRICES AND PAYMENT METHODS
The selling price of the products indicated on the site is inclusive of VAT. (Only for customers with wholesale price list the prices shown are EXCLUDING VAT)
Transport costs are charged to the CUSTOMER and are specified separately. Prices are expressed in euros and constitute an offer to the public pursuant to art. 1336 c.c.
Payment can be made by:
- cash on delivery (this method must be confirmed after our telephone call to the customer);
- wire transfer;
- credit card (PostePay, Visa Electron, Visa, Mastercard)
- payment at LIBELLA srl (in cash, where permitted, at the time of collection of the goods).
Should the CUSTOMER take advantage of the right of withdrawal, the amount to be reimbursed will be credited by bank transfer.
The package will be sent to the address indicated by the CUSTOMER (which may indicate a different one from the registration one), generally within the day following the completion of the order. The CLIENT authorizes LIBELLA srl to provide shippers / carriers with the data necessary for the delivery of the goods (address, telephone number). The valid delivery date will be understood as the first attempt at access by the courier to the address indicated by the CUSTOMER, even if this attempt was unsuccessful due to the absence of the recipient or refusal to deliver.
In the case of shipping of a product other than the one ordered or incomplete product in some parts, the CLIENT must inform LIBELLA srl, filling in and sending an e-mail within five days of receiving the goods.
In the hypothesis in which the courier makes the delivery of the product with visibly damaged packaging, it is advisable to accept the goods by placing the word "Goods with visibly damaged packaging" on the transport document, under penalty of forfeiture.
Within five days of receiving the goods, the CLIENT must then contact via email LIBELLA srl indicating the delivery of the goods with damaged packaging.
LIBELLA srl for shipping uses express couriers of proven efficiency therefore the delivery generally takes place within 1/2 days for Italy and 2/3 days for abroad.
In any case, in case of delay in delivery due to problems related to the couriers, LIBELLA srl can not be held responsible for the delay itself.
The cost of shipping is € 5.00 including VAT. If the order exceeds 100 euros of products, shipping is free.
In the event of a cash on delivery there is an additional charge of € 5.00 in any case even if the value purchased is greater than € 100.00
The CUSTOMER, by submitting the order, automatically declares and guarantees:
- to be a consumer pursuant to art. 31 of the Consumer Code and, therefore, to make the purchase for purposes unrelated to any commercial or professional activity carried out;
- to be of age under the Italian legislation on the subject;
- to have provided truthful and effective data. The CLIENT is solely responsible for the data provided by him for the completion of the order, therefore LIBELLA srl will not be liable for any errors that may arise as a result of the wrong or untruthful indication of the CUSTOMER;
- to have read and printed these general conditions of purchase on-line and to be fully aware of their content, which accepted before concluding the purchase, as this step is made mandatory before the confirmation of purchase, this in order to fully satisfy the conditions set forth in the Consumer Code for distance selling.
LIBELLA srl assumes no responsibility for disservices due to force majeure of any nature and kind, in case it fails to execute within the time agreed to the contract.
LIBELLA srl will not be liable for damages, losses and costs incurred as a result of the non-execution of the contract for any reason, having the CUSTOMER only entitled to full refund of the price paid. In particular, in the event that the delivery can not be carried out due to the unavailability of the CUSTOMER, the same will be entitled to the return of the product price minus the redelivery costs to Fumidea srl applied by the carrier.
LIBELLA srl assumes no responsibility for any fraudulent or illicit use that may be made by third parties of credit cards, checks and other means of payment, upon payment of the purchased products.
RIGHT OF RECESS
The customer who, for any reason, had a change in the purchase made, has the right to withdraw from the contract within fifteen working days of delivery of the product. Given the particularity of the products sold on the cbdworld.it website for hygienic-sanitary reasons, this right lapses if the CLIENT has opened the package of the product purchased.
If the product is found to be perfectly intact, the CUSTOMER must send to LIBELLA srl, within 15 days of delivery of the product, a registered letter with return receipt, explaining his desire to withdraw from the contract and indicating the order number , as well as the article number of the products object of withdrawal and data that allow to trace the payment.
The goods returned without sending the registered letter will not be accepted and will not entail a valid exercise of the right of withdrawal, even if the return is made within the indicated days. After validly exercising the right of withdrawal in the manner specified above, the shipment of returned products must be made within fifteen days from the date of delivery of the goods. The goods must be sent to LIBELLA srl, (the shipping address will be communicated).
The costs of returning the product are charged to the CUSTOMER, who assumes the risks of transport for the return of the goods. All products must be provided with original packaging and any manuals; the return of goods in another way is not allowed. LIBELLA srl reserves the right not to accept damaged products or products without original packaging.
It is advisable to send the returned products by courier or other suitable means to allow the traceability of the shipment; LIBELLA srl will not reimburse returned products if it does not receive the relative delivery.
LIBELLA srl will forward the full amount paid by the CUSTOMER within thirty days of receipt of the goods, by crediting the amount by bank transfer.
The CLIENT will not have the right of withdrawal if the product is not returned intact (packaging and / or content). Upon arrival of the returned goods, LIBELLA srl reserves the right to check the packaging integrity, product (presence of all components, manuals, etc.) and to return the goods to the CUSTOMER, at the expense of the latter, in the case in which he found a lack of integrity or revealed a use of the product.
PROTECTION OF CONFIDENTIALITY AND TREATMENT OF CUSTOMER DATA
This information note provides you with information regarding the processing of the information, as specified below, which will be provided to you by the company LIBELLA SRL following navigation on the pages of the site www.cbdworld.it or by completing the contact form, creating account and send emails sent to the aforementioned company.
The above information will be processed by the same and for the purposes indicated below.
The information, in particular, is provided pursuant to EU Regulation no. 679/2016 (GDPR) and subsequent national adaptation rules.
Identity and contact details of the data controllers.
The Data Controller is the company LIBELLA SRL based in Frosinone in P.zza San Tommaso D'Aquino, 1 - VAT: 03037540600.
Contact details of the Data Protection Officer (so-called RPD).
With reference to the issues concerning the processing of personal data, LIBELLA Srl has appointed a Data Protection Officer in the person of Mr. Claudio Di Pietro, available at the following e-mail address: firstname.lastname@example.org and / or tel. 392.9618852.
Categories of personal data processed.
Within the limits of the purposes and methods described in this information, information that may be considered as "Simple personal data", which include your personal details, your bank details, your contact details (such as, for example, number of mobile phone, e-mail address, hereinafter referred to as "Personal Data").
In addition, the computer systems and software procedures used to operate this site acquire, during their normal operation, some personal data whose transmission is implicit in the use of Internet communication protocols (such as for example IP addresses, navigation, hereinafter referred to as "Navigation Data"). This is information that is not collected to be associated with identified interested parties, but which by their very nature could, through processing and association with data held by third parties, allow users to be identified.
Purpose and legal basis of the processing.
The Personal Data collected will be processed for the purposes and on the basis of the following legal bases:
a) For the management of your contractual relationship or to execute pre-contractual measures (such as, for example, the request for information or the estimate) and post-contractual (such as for example administrative-accounting purposes).
In this case, you are free to provide your Personal Data and Navigation; however, failure to provide it will not allow you to establish the aforementioned relationship and satisfy your request. Treatment is necessary in relation to the execution of a business relationship of which you are a part.
b) Subject to your specific consent, for the completion and subsequent use of surveys and / or market research carried out in the interest of the company itself, and contact you, at the addresses provided, in order to verify the quality of service rendered to you and the His degree of satisfaction.
c) Subject to your specific consent, to send you reminders and promotional communications relating to your products and initiatives.
d) Subject to your specific consent, your Personal Data may be used directly by the company to satisfy market and statistical surveys.
Data processing methods.
Personal Data will be processed using manual, computerized or telematic tools, suitable for guaranteeing security and confidentiality and will be performed by personnel duly trained to comply with the current regulations.
Specific security measures are observed to prevent data loss, illicit or incorrect use and unauthorized access.
Scope of communication of personal data.
Personal data will not be disclosed to other parties except for third-party companies that provide services related to the activity of the company Fumidea Srl, such as IT, transport and shipping services.
The communication of personal data to countries belonging to the EU or non-EU takes place through the portal of the express courier in charge.
Data retention period.
The retention of personal data will have the following duration:
a) For the part related to the management of the business relationship (article 4.a), they will be kept for the duration of the relationship and for the following 10 years;
b) For the part related to surveys and research (Article 4.b), they will be kept for 3 years following the collection, except for the possibility for the data subject to modify and / or revoke their will at any time;
c) For promotional and market purposes (articles 4.c and 4.d), they will be kept for 3 years after the collection, without prejudice to the possibility for the data subject to modify and / or revoke their will at any time.
Rights of the interested parties.
Interested parties may exercise the rights recognized by the GDPR including, but not limited to, the right to access their Personal Data, to request correction, cancellation (so-called oblivion) if no longer necessary or incomplete or erroneous or collected in violation of law, to request that the processing be limited to a part of the information concerning him, to be guaranteed the so-called portability of information concerning him and that the subject himself has voluntarily provided and finally to be recognized the right to revoke, at any time, his consent.
The revocation of consent will not affect, in any case, the lawfulness of the treatment based on the data used before the revocation.
It is always possible, even in case of revocation, to send communications or the possibility, by LIBELLA Srl, to contact the interested parties to communicate critical situations concerning products and / or services provided.
Right to propose a complaint.
It is the right of data subjects who are not satisfied with their requests concerning the management of Personal Data, to contact the Guarantor in the manner provided by the GDPR.
Any complaints can be forwarded to the following email address: email@example.com
JURISDICTION AND APPLICABLE LAW
These general conditions of sale and the relationship between the parties are governed by Italian law.
Any dispute relating to the application, execution, interpretation, violation of these general conditions of sale and contract between the parties will be the responsibility of the court in which the CLIENT has his residence or domicile, if located in the territory of
Italian State, or the Court of Rome, if the CLIENT has his residence or domicile abroad.