The customer who, for any reason, had a change in the purchase made, has the right to withdraw from the contract within the period of fourteen working days from delivery of the product. Given the particularity of the products sold on the cbdworld.it

 site for hygienic-sanitary reasons, this right lapses if the CLIENT has opened the packaging of the product purchased.

In case the product turns out to be perfectly intact, the CUSTOMER must send to LIBELLA srl, within fifteen days from delivery of the product, a registered letter with return receipt, or certified mail (which will be communicated on request) explaining his will to withdraw from the contract and indicate the order number, as well as the article number of the products subject to withdrawal and data that allow tracking the payment.

The goods returned without sending the registered letter or PEC will not be accepted and will not entail a valid exercise of the right of withdrawal, even if the return is made within the indicated days. After validly exercising the right of withdrawal in the manner specified above, the shipment of returned products must be made within fifteen days from the date of delivery of the goods. The goods must be returned to LIBELLA srl (the return address will be started).

The costs of returning the product are charged to the CUSTOMER, who assumes the risks of transport for the return of the goods. All products must be provided with original packaging and any manuals; the return of goods in another way is not allowed. LIBELLA srl reserves the right not to accept damaged products or products without original packaging.

It is advisable to send the returned products by courier or other suitable means to allow the traceability of the shipment; LIBELLA srl will not reimburse returned products if it does not receive the relative delivery.

LIBELLA srl will forward the full amount paid by the CUSTOMER within thirty days of receipt of the goods, by crediting the amount by bank transfer.

The CLIENT will not have the right of withdrawal if the product is not returned intact (packaging and / or content). Upon arrival of the returned goods, LIBELLA srl reserves the right to check the packaging integrity, product (presence of all components, manuals, etc.) and to return the goods to the CUSTOMER, at the expense of the latter, in the case in which he found a lack of integrity or revealed a use of the product.